Complaint Process

We work our hardest to ensure that you receive high-quality, effective, and friendly care while at Colusa Medical Center. Should you have any complaints about the nature or quality of your care, you can submit your complaints to anyone on staff or by calling Colusa Medical Center at (530) 619-0800 and asking for the Quality Department.

Our staff will work hard to ensure your complaint is addressed in a timely manner. Your complaint will in no way affect your future access to treatment at Colusa Medical Center.

If you would like to direct your complaints to state or federal oversight organizations, please contact:

• California Department of Health Services
  Licensing and Certification Program
  126 Mission Ranch Blvd
  Chico, CA 95926
  Phone: 1-800-554 0350

• Accreditation Oversight
  Center for Improvement in Healthcare Quality
  P.O. Box 3620
  McKinney, TX 75070
  Phone: 1-512-661-2813
  Fax: 1-805-934-8588          https://cihq.org/complaint  

• Advance Directive Complaints Complaints concerning compliance with advance directive requirements may be filed with the California State Department of Public Health by calling 1-800-554-0350.