Complaint Process
Patient Complaints & Grievances
At Colusa Medical Center, we are committed to providing safe, compassionate, and high-quality healthcare. We value your feedback and encourage you to share any compliments, concerns, or suggestions about your experience. Your input helps us continually improve the care and services we provide.
If you have a concern regarding your care or services, we encourage you to speak with a member of your healthcare team whenever possible. Many concerns can be resolved quickly by discussing them directly with your care team or department manager.
If your concern is not resolved or you wish to file a formal complaint or grievance, please contact our Quality Department.
Contact the Quality Department
Colusa Medical Center
Phone: (530) 619-0800
Please ask to speak with the Quality Department.
Our team will review your concern promptly, conduct an appropriate investigation when necessary, and respond in a timely manner. Filing a complaint or grievance will not affect your access to care or the quality of care you receive at Colusa Medical Center.
External Complaint Resources
If you prefer, you may also file a complaint directly with the appropriate state or accrediting agency.
California Department of Public Health
Licensing and Certification Program
126 Mission Ranch Boulevard
Chico, CA 95926
Phone: 1-800-554-0350
Center for Improvement in Healthcare Quality (CIHQ)
P.O. Box 3620
McKinney, TX 75070
Phone: (512) 661-2813
Fax: (805) 934-8588
Website: https://cihq.org/complaint
Advance Healthcare Directive Complaints
If you believe your rights regarding an Advance Healthcare Directive have not been honored, you may file a complaint with the California Department of Public Health.
California Department of Public Health
Phone: 1-800-554-0350
Our Commitment
Every patient deserves to be heard. We are committed to addressing concerns respectfully, fairly, and promptly while continuously improving the quality and safety of the care we provide. Your feedback plays an important role in helping us better serve our patients, families, and community.